Customer messaging across WhatsApp, email, Instagram and Messenger, from one place.
Each customer gets one record, whatever channel they use. Write a follow-up rule once, and VaakuOS sends the right message on the right channel at the right moment.
When a shopper leaves checkout, nudge them on WhatsApp an hour later, and send the invoice by email once they pay.
What changes when every channel lands in one place.
Today one customer’s questions sit in four different apps. In VaakuOS they arrive as one record your whole team can read.
- WhatsApp
WhatsApp
Can I move my booking to 5 pm?
- Email
Email
Re: Invoice for September
- Instagram
Instagram
Any slots free this Saturday?
- Messenger
Messenger
Is there parking nearby?
Meera Kapoor
Customer since March 2025
- InstagramAsked about Saturday slotsMon
- MessengerAsked about parkingTue
- WhatsAppMoved booking to 5 pmThu
- EmailReplied to September invoiceFri
- Tags
- Regular, prefers WhatsApp
- Next follow-up
- Reminder, Sat 3 pm
One inbox for the team
Every channel lands in the same queue. Whoever picks up a chat sees what the customer said elsewhere, so nobody asks the same question twice.
Follow-ups that start on their own
Send a message when something happens: a form is filled, a cart is left, an appointment is booked, a payment falls due. Each follow-up stops as soon as the customer acts.
Campaigns you can trace to a result
Send a broadcast or newsletter and follow it from sent to delivered, read, replied and converted, per channel. Keep what works, drop what doesn't.
Built for any business whose customers message first.
A cart, a booking, an enquiry, an EMI. Different days, same building blocks: something happens, and the right message goes out.
- WhatsAppOnline storeWhatsApp
Your linen shirt is still in your cart. Want us to hold your size till tonight?
- MessengerClinicMessenger
Dr. Mehta has 11:30 free on Saturday. Shall I book it?
- EmailCoaching instituteEmail
Here's the brochure and weekend batch timings you asked for.
- WhatsAppHotelWhatsApp
Your room is ready from 2 pm. Here's your check-in link.
- InstagramSalonInstagram
Saturday 4 pm is free with Ritu. Shall I hold it for you?
- WhatsAppReal estateWhatsApp
Three 2BHKs in Whitefield match your budget. Visit one this Sunday?
- WhatsAppLenderWhatsApp
Your EMI of ₹12,400 is due on 5 Oct. Pay in one tap.
- EmailOnline storeEmail
Order #4187 has shipped. It arrives Thursday.
- WhatsAppRestaurantWhatsApp
Table for four at 8 pm tonight. Reply C to confirm.
- InstagramGymInstagram
Your membership renews on 1 Oct. Keeping the same plan?
- MessengerTravel agentMessenger
Your Goa quote is ready, with two hotel options.
- WhatsAppRepair shopWhatsApp
Your phone is repaired. Collect it till 7 pm today.
Gyms, travel agents, repair shops, NGOs. If your customers reach you by message, it works the same way. Tell us what you run
From sign-up to your first automated reply.
Connect your channels
Link your WhatsApp Business number, your sending email domain, and your Instagram and Facebook pages. Each takes a few clicks and no code.
Bring in customers and tools
Import contacts from a spreadsheet, or sync them from the tools you already use. Anything else can push events through the API.
Switch on your first follow-up
Start from a template for your kind of business, send a test to your own phone, then turn it on for real customers.
Questions teams ask before switching.
Anything else? Ask the team directly