These Terms of Service ("Terms") govern your access to and use of the VaakuOS website, application, software, integrations and related services provided by Unsolved Technology LLP, operating under the brand VaakuOS ("VaakuOS", "we", "our" or "us").
By creating an account, accessing the VaakuOS application, subscribing to a paid plan, using our Services, or otherwise indicating acceptance of these Terms, you agree to be bound by them.
If you are using VaakuOS on behalf of a business or other organisation, you represent that you have authority to accept these Terms on that organisation's behalf.
If you do not agree with these Terms, you must not use the Services.
These Terms are intended for customers and users in India.
1. Definitions
For these Terms:
"Account" means the account created to access and use VaakuOS.
"Customer", "you" or "your" means the individual or legal entity that creates an account, subscribes to a plan, or otherwise uses VaakuOS.
"Customer Data" means information, content and data submitted to, transmitted through, stored in, or otherwise processed by VaakuOS on your behalf through your use of the Services.
Customer Data may include, depending on your configuration:
customer and contact information;
Facebook Lead Ads leads;
WhatsApp conversations and contact information;
Shopify or WooCommerce customer and order information;
abandoned-cart information;
chat conversations;
product and catalogue information;
campaign and automation information; and
other information you choose to connect to VaakuOS.
"Services" means the VaakuOS software, website, application, APIs, integrations, widgets, scripts, features and related services that we make available to you.
"Subscription Plan" means the pricing plan and usage limits selected by you.
"Third-Party Service" means an external platform or service integrated with VaakuOS, including platforms such as Meta, WhatsApp, Shopify, WooCommerce, Google, Razorpay and other services supported by VaakuOS.
"User" means an individual authorised by a Customer to access the Customer's VaakuOS account.
2. About VaakuOS
VaakuOS is a software-as-a-service platform that may provide functionality including:
WhatsApp Business integration;
Meta and Facebook integrations;
Facebook Lead Ads lead retrieval;
Meta catalogue management;
Shopify integration;
WooCommerce integration;
abandoned-cart functionality;
chat and communication tools;
contact and customer management;
campaigns and automations;
analytics and reporting;
AI-assisted features where available; and
other commerce and customer-engagement functionality introduced from time to time.
The exact features available to you depend on your Subscription Plan, account configuration, integrations and the Services available at the relevant time.
3. Eligibility and Authority
You may use VaakuOS only if:
you are legally capable of entering into a binding agreement under applicable Indian law;
you provide accurate and complete registration information;
you have authority to act for the business or organisation you represent, if applicable; and
your use of the Services complies with these Terms and applicable law.
You must not create an account using false, misleading or impersonated information.
4. Account Registration
Certain Services require you to create an Account.
You are responsible for:
maintaining accurate account information;
keeping your login credentials secure;
controlling access to your Account;
ensuring that authorised Users use the Services appropriately; and
notifying us if you believe your Account has been accessed without authorisation.
You are responsible for activity carried out through your Account unless the activity resulted directly from VaakuOS's failure to maintain reasonable security after being notified of an issue.
You must not share login credentials in a manner that bypasses account or User limits.
5. Business Use and Customer Responsibility
VaakuOS is primarily designed for businesses and organisations.
You are responsible for determining whether the Services are appropriate for your business and for ensuring that your use of VaakuOS complies with the laws applicable to your business, customers, communications and industry.
This includes responsibility for:
the products or services you sell;
the messages and campaigns you send;
the leads you collect;
the personal data you provide to VaakuOS;
the permissions you obtain from customers and contacts;
your privacy notices;
your marketing and communication practices; and
your use of third-party platforms.
VaakuOS provides software and infrastructure. Unless expressly agreed otherwise, VaakuOS does not determine whether your particular business activities comply with sector-specific laws or regulations.
6. Customer Data
You retain your rights in Customer Data that you submit to or process through VaakuOS.
You grant VaakuOS the limited rights necessary to host, store, transmit, process, display and otherwise handle Customer Data solely to provide, maintain, secure and improve the Services in accordance with these Terms and our Privacy Policy.
You represent and warrant that:
you have the necessary rights, permissions and lawful basis to provide Customer Data to VaakuOS;
your collection and use of Customer Data complies with applicable law;
you have provided any required notices to individuals whose information you process;
you have obtained consent where required;
your Customer Data does not unlawfully infringe another person's rights; and
you will not use VaakuOS to process data in a manner prohibited by law.
7. Personal Data and Data Protection
Where VaakuOS processes personal data on your behalf, the parties acknowledge that the applicable relationship may involve you acting as a Data Fiduciary and VaakuOS acting as a Data Processor, depending on the nature and purpose of the processing.
You remain responsible for determining the purposes and lawful basis for your processing of personal data through the Services where you control those purposes.
VaakuOS will process personal data in accordance with:
these Terms;
our Privacy Policy;
applicable data-protection requirements; and
your documented instructions where VaakuOS is processing Customer Data on your behalf.
Where required, the parties may enter into a separate Data Processing Agreement ("DPA").
Nothing in these Terms prevents either party from complying with applicable Indian data-protection law.
8. Customer Data in Third-Party Integrations
VaakuOS may allow you to connect third-party services such as Meta, WhatsApp Business, Shopify and WooCommerce.
When you connect a Third-Party Service, you authorise VaakuOS to access and process the information made available through that integration for the functionality you have requested.
You are responsible for:
maintaining the necessary account and permissions with the third-party provider;
ensuring that you have authority to connect the account;
complying with the third-party provider's terms;
complying with applicable messaging, advertising and data-protection requirements; and
ensuring that your use of the integration is lawful.
Third-party platforms may change, restrict, suspend or discontinue their APIs or integration capabilities.
VaakuOS does not control Third-Party Services and cannot guarantee their continued availability.
9. Meta and WhatsApp Services
Where you connect Meta or WhatsApp services to VaakuOS, those services remain subject to Meta's applicable terms, policies, technical requirements and permissions.
VaakuOS does not own or control Meta or WhatsApp.
You are responsible for:
maintaining valid Meta and/or WhatsApp accounts;
obtaining the required permissions;
complying with applicable Meta and WhatsApp policies;
obtaining required customer permissions and consents;
using approved message templates where required;
complying with applicable messaging restrictions; and
ensuring that your communications are lawful and appropriate.
If Meta or WhatsApp restricts, suspends, removes or changes access to an account, API or feature, VaakuOS may be unable to provide the affected functionality.
10. Shopify and WooCommerce Integrations
Where you connect Shopify, WooCommerce or another commerce platform, you authorise VaakuOS to access the data required to provide the connected functionality.
The availability and scope of that data depend on the permissions granted to VaakuOS and the APIs made available by the relevant platform.
You are responsible for maintaining the connected platform and ensuring that your use of the integration complies with its applicable terms and policies.
11. Lead Ads and Lead Data
VaakuOS may provide functionality for retrieving leads generated through supported advertising or lead-generation platforms.
You are responsible for:
the forms and questions you configure;
the information you request from leads;
providing appropriate privacy notices;
obtaining required consent;
using lead information only for lawful purposes; and
complying with applicable platform policies and communication requirements.
VaakuOS does not guarantee the quality, accuracy, completeness or conversion potential of leads received through third-party platforms.
12. Abandoned-Cart and Tracking Features
VaakuOS may provide abandoned-cart tracking and related functionality through scripts installed on your website.
You are responsible for:
installing the script correctly;
providing required notices to visitors;
obtaining consent where required;
configuring the functionality lawfully;
determining the appropriate communication methods; and
ensuring that cart-recovery messages comply with applicable law.
VaakuOS provides the technical functionality but does not determine whether your particular use of abandoned-cart tracking complies with the laws applicable to your business.
13. Communications and Messaging
You may use VaakuOS to send communications to your customers, leads or contacts.
You are solely responsible for the content and recipients of those communications.
You must not use VaakuOS to:
send unlawful communications;
send messages to individuals without required permission;
distribute spam;
impersonate another person or organisation;
send fraudulent or deceptive communications;
send malicious links or files;
harass or threaten individuals;
circumvent opt-out mechanisms; or
otherwise violate applicable law or third-party platform policies.
You must honour applicable unsubscribe, opt-out and preference mechanisms.
VaakuOS may restrict messaging functionality where required to protect the Services, users, recipients or third-party platforms.
14. AI-Assisted Features
VaakuOS may offer AI-assisted functionality, including features that help generate, transform, analyse or improve content.
AI-generated or AI-assisted output may contain:
inaccuracies;
incomplete information;
inappropriate suggestions;
factual errors; or
output that requires human review.
You are responsible for reviewing AI-generated output before using it for business, customer, legal, financial, marketing or other consequential purposes.
You must not rely on AI-generated output as a substitute for professional advice.
Where an AI feature processes information through an external AI provider, the relevant information may be transmitted to that provider as necessary to provide the feature. Additional information may be provided in our Privacy Policy or applicable feature documentation.
VaakuOS does not guarantee that AI-generated content is accurate, unique, complete or suitable for a particular purpose.
15. Acceptable Use
You must not use VaakuOS to:
violate applicable law or regulation;
infringe intellectual-property rights;
collect or process personal data without an appropriate lawful basis;
distribute malware, viruses or malicious code;
conduct phishing, fraud or impersonation;
send spam or unlawful bulk communications;
interfere with or disrupt the Services;
attempt to gain unauthorised access to VaakuOS or another user's account;
reverse engineer or attempt to extract source code except where expressly permitted by law;
bypass usage limits or security controls;
resell or sublicense the Services without our written permission;
use the Services to develop or operate a competing service by systematically extracting or copying VaakuOS functionality or data;
upload unlawful, abusive, defamatory or infringing content;
use the Services for activities that could reasonably cause significant harm to other users, customers or third parties; or
assist another person in doing any of the above.
We may investigate suspected violations and take appropriate action.
16. Prohibited Content and Activities
You must not use VaakuOS to facilitate:
fraud or scams;
phishing;
unlawful financial activity;
unlawful sale or distribution of regulated goods;
harassment;
exploitation;
unlawful surveillance;
malicious cyber activity;
distribution of malware;
unlawful collection of personal information; or
other activities prohibited by applicable law.
This list does not limit our right to restrict other unlawful or abusive uses of the Services.
17. Subscription Plans and Usage Limits
Some VaakuOS Services require a paid Subscription Plan.
Your Subscription Plan may determine:
available features;
number of Users;
number of contacts;
message or campaign limits;
automation limits;
integrations;
storage;
AI usage;
catalogue limits;
lead-processing limits; and
other usage restrictions.
The applicable limits and pricing will be presented during signup, upgrade or purchase.
You must not circumvent or manipulate usage limits.
18. Free Plans and Trials
VaakuOS may offer free plans, trials or promotional access.
Unless expressly stated otherwise:
free plans may have limited functionality;
trials may expire automatically;
we may modify or discontinue promotional access;
trial or free-plan accounts may be subject to usage limits; and
certain features may require conversion to a paid plan.
If your trial or free access expires and you do not upgrade, certain functionality may become unavailable.
The specific terms displayed when you activate a trial or promotional offer will apply to that offer.
19. Fees and Payments
Paid Services are subject to the fees displayed at the time of purchase or subscription.
You authorise VaakuOS or its payment provider to charge applicable subscription fees using the payment method you provide.
Payments may be processed through third-party payment providers such as Razorpay.
You are responsible for providing accurate billing information.
Unless otherwise stated:
subscription fees are payable according to the selected billing cycle;
applicable taxes may be added;
payment failures may result in suspension or restriction of paid functionality; and
you remain responsible for amounts properly due before cancellation.
20. Taxes
Applicable taxes, including Goods and Services Tax (GST), may be charged in accordance with Indian law.
Where applicable, you are responsible for providing accurate tax and billing information, including GST details required for invoicing.
21. Refunds and Cancellation
You may cancel your subscription in accordance with the cancellation mechanism provided by VaakuOS.
Cancellation normally prevents future renewal but does not automatically reverse charges that have already become due.
Any refund will be governed by:
the applicable plan terms;
the purchase terms displayed at checkout;
any applicable refund policy; and
applicable law.
Nothing in this section limits rights that cannot lawfully be excluded.
If you have a billing dispute, contact VaakuOS promptly at the support contact provided for your Account.
22. Changes to Pricing
We may change Subscription Plan pricing, limits or features from time to time.
Where a price change affects an existing paid subscription, we will provide reasonable advance notice where required or appropriate.
The updated price will generally apply from the next applicable renewal period unless otherwise agreed or required by law.
23. Intellectual Property
VaakuOS and its licensors retain all rights, title and interest in:
the VaakuOS software;
website and application;
source code;
designs;
interfaces;
trademarks;
logos;
documentation;
workflows;
templates;
system architecture;
proprietary technology; and
other VaakuOS materials.
These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription or authorised access period.
Except as expressly permitted by these Terms or applicable law, you may not:
copy VaakuOS software;
modify or create derivative works from the Services;
distribute the Services;
sell or sublicense access;
reverse engineer the Services; or
remove proprietary notices.
24. Your Content and Feedback
You retain ownership of Customer Data and content you submit to VaakuOS, subject to the rights necessary for us to provide the Services.
If you provide suggestions, ideas, feedback or recommendations about VaakuOS, you grant us permission to use that feedback to improve our Services without compensation or restriction, provided that such use does not disclose your confidential information.
25. Service Availability
We aim to keep VaakuOS available and reliable, but we do not guarantee uninterrupted or error-free operation.
Services may become temporarily unavailable because of:
maintenance;
upgrades;
security incidents;
infrastructure failures;
internet or telecommunications problems;
third-party service failures;
API changes;
platform restrictions;
events outside our reasonable control; or
other technical circumstances.
Where reasonably practical, we may provide notice of planned maintenance.
Unless you have a separate written service-level agreement with VaakuOS, these Terms do not create a guaranteed uptime commitment.
26. Third-Party Services
VaakuOS depends on third-party services for certain functionality.
Examples may include:
Meta;
WhatsApp;
Shopify;
WooCommerce;
Google;
Razorpay;
Microsoft;
Mixpanel;
Sentry; and
other service providers.
Third-party services may change their:
APIs;
permissions;
pricing;
policies;
functionality;
availability; or
technical requirements.
VaakuOS is not responsible for a third party's independent acts, omissions, outages, policy changes or service failures.
27. Security
We use reasonable technical and organisational measures designed to protect the Services and information processed through them.
However, no online service can guarantee absolute security.
You are responsible for maintaining the security of:
your Account;
passwords;
connected third-party accounts;
API credentials;
access tokens;
authorised Users; and
devices used to access VaakuOS.
You must notify us promptly if you become aware of unauthorised access to your Account.
28. Data Backup
You are responsible for maintaining appropriate copies or backups of information that you consider important.
Although VaakuOS may maintain backups for operational, security and disaster-recovery purposes, we do not guarantee that every item of Customer Data can always be restored following every failure or incident.
29. Suspension
We may temporarily suspend or restrict your access to some or all Services where reasonably necessary to:
prevent security threats;
investigate suspected misuse;
address unlawful activity;
protect VaakuOS or other users;
comply with law or a valid legal request;
address non-payment;
comply with a third-party platform restriction; or
prevent disruption to the Services.
Where reasonably practical, we will provide notice and an opportunity to resolve the issue.
Immediate suspension may occur where delay could create a security, legal or operational risk.
30. Termination
You may stop using VaakuOS and cancel your Account in accordance with the applicable cancellation process.
We may terminate or suspend your Account if:
you materially breach these Terms;
you repeatedly violate our acceptable-use requirements;
payment obligations remain unpaid;
your use creates a material security or legal risk;
required third-party access is withdrawn;
we are required to do so by law; or
continued provision of the Services becomes commercially or technically impracticable.
Where appropriate, we will provide reasonable notice before termination.
31. Effect of Termination
After termination:
your right to use the Services ends;
access to your Account may be disabled;
connected integrations may stop operating;
automated workflows may stop;
messaging and campaign functionality may stop; and
Customer Data may be deleted or retained according to our Privacy Policy, applicable agreements and legal requirements.
Where applicable, you should export Customer Data before terminating your Account.
We may retain limited information where required for:
legal compliance;
fraud prevention;
dispute resolution;
security;
accounting;
taxation; or
legitimate business records.
32. Confidentiality
Each party may receive confidential information belonging to the other party.
The receiving party will use reasonable care to protect confidential information and will use it only for purposes connected with the relationship between the parties.
Confidential information does not include information that:
is publicly available without breach;
was already lawfully known;
is independently developed without using confidential information; or
is lawfully received from another source without a confidentiality obligation.
A party may disclose confidential information where required by law, regulation or valid legal process.
33. Disclaimers
To the maximum extent permitted by applicable law, VaakuOS provides the Services on an "as available" and "as is" basis.
We do not guarantee that:
the Services will always be uninterrupted;
all integrations will remain available;
third-party APIs will continue to function;
Customer Data will always be complete or error-free;
leads generated through third-party platforms will be accurate or successful;
abandoned-cart recovery will result in sales;
campaigns will achieve particular results;
AI-generated content will be accurate;
the Services will satisfy every particular business requirement; or
the Services will be free from every possible defect or security risk.
Nothing in these Terms excludes a guarantee or legal right that cannot lawfully be excluded.
34. Limitation of Liability
To the maximum extent permitted by applicable law, VaakuOS and its partners, officers, employees and service providers will not be liable for indirect, incidental, special, consequential or exemplary losses arising from your use of the Services, including loss of profits, revenue, business opportunities or data, except to the extent such exclusion is not permitted by law.
Subject to applicable law, VaakuOS's aggregate liability arising from or relating to the Services will be limited to the amount of subscription fees actually paid by you to VaakuOS for the six months immediately preceding the event giving rise to the claim.
This limitation does not apply to liabilities that cannot legally be limited or excluded under applicable law.
Nothing in these Terms is intended to exclude liability for fraud or other liability that cannot lawfully be excluded.
35. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless VaakuOS and its officers, employees and service providers from claims, losses, liabilities and reasonable expenses arising from:
your breach of these Terms;
your unlawful use of the Services;
your Customer Data;
your communications or campaigns;
your violation of another person's rights;
your violation of a third-party platform's terms; or
your failure to obtain required permissions or consents.
This section does not require you to indemnify VaakuOS for losses caused by VaakuOS's own breach of applicable law or contractual obligations.
36. Dispute Resolution
We encourage you to contact VaakuOS first so that we can attempt to resolve any dispute informally.
For disputes that cannot be resolved informally, the parties may pursue remedies available under applicable Indian law.
Nothing in these Terms prevents a party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where such relief is legally available.
37. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable law and any mandatory jurisdiction that cannot be excluded, disputes arising from these Terms or the Services will be subject to the courts having appropriate jurisdiction over the place of the registered office of Unsolved Technology LLP.
38. Consumer Rights
Nothing in these Terms is intended to remove, restrict or waive any statutory right or remedy that cannot lawfully be excluded under applicable Indian law.
Where consumer-protection laws apply to a particular transaction or customer relationship, those mandatory rights continue to apply.
39. Changes to These Terms
We may update these Terms from time to time to reflect:
changes to the Services;
new features;
changes in law;
security requirements;
changes to our business; or
other operational requirements.
When we make material changes, we may provide notice through the Services, email or another reasonable method.
The updated Terms will apply from the effective date stated in the updated version, subject to applicable law.
If you continue to use the Services after the updated Terms become effective, your continued use will constitute acceptance of the updated Terms to the extent permitted by law.
40. Electronic Acceptance
You may accept these Terms electronically through:
account registration;
a checkbox;
an online subscription process;
an upgrade or purchase flow; or
continued use of the Services where legally permitted.
Electronic acceptance records may be retained as evidence of your agreement.
41. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
VaakuOS may transfer or assign these Terms in connection with a merger, acquisition, restructuring, sale of assets or similar corporate transaction, subject to applicable law.
42. Force Majeure
VaakuOS will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
natural disasters;
war;
civil unrest;
government action;
telecommunications failures;
internet infrastructure failures;
power failures;
cyber incidents affecting infrastructure outside our reasonable control;
third-party platform outages;
labour disruptions; or
other events beyond our reasonable control.
43. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose, where legally permitted.
44. Entire Agreement
These Terms, together with:
the applicable Subscription Plan or order terms;
our Privacy Policy;
our Cookie Policy;
any applicable Data Processing Agreement; and
any additional written agreement between you and VaakuOS,
form the agreement governing your use of the Services.
If there is a conflict between documents, the specific written agreement or order form applicable to the relevant Services will prevail to the extent of the conflict.
45. No Waiver
A failure by VaakuOS to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
46. Contact Us
For questions regarding these Terms, your Account, billing or the Services, contact VaakuOS through the support channels made available to you.
For privacy-related questions or requests:
Unsolved Technology LLP
Operating as VaakuOS
Privacy Email: privacy@vaakuos.com
We currently provide a privacy contact rather than representing that a separate dedicated Grievance Officer has been appointed.
47. Related Policies
Privacy Policy: https://vaakuos.com/privacy-policy
Cookie Policy: https://vaakuos.com/cookie-policy
Where applicable, additional product-specific terms, subscription terms or agreements may also apply.