About VaakuOS
VaakuOS is customer messaging software: one inbox and one customer record across WhatsApp, email, Instagram and Messenger, for any business whose customers reach out by message.
Why we built it.
Recovery comes from messaging with shared customer context at the right moment, not from more reminders across apps that don’t talk to each other.
A customer who messages on WhatsApp, emails a question and later writes in on Instagram is one person, not three conversations. Most tools treat them as three, so the same question gets asked twice and nobody sees the full picture.
VaakuOS keeps one record per customer across all four channels, and lets you set up follow-ups that trigger on what a customer does, not on a fixed schedule: a form filled, a cart left, an appointment booked, a payment falling due.
We’re a small team building for Shopify and WooCommerce brands first, and expanding to any business that talks to customers by message.
What we believe.
One record, not three
A customer's history follows them across channels. Nobody on your team starts a conversation from zero.
Triggered by behaviour, not a calendar
Follow-ups start when a customer does something, and stop the moment they buy, book, pay or reply.
No invented numbers
We don't publish recovery rates or customer counts we haven't earned. What we show you is what your account actually did.
Shopify and WooCommerce first
We build for D2C operations on those platforms first, then bring the same building blocks to other kinds of business.